1. Cov neeg xa khoom yuav tsum ua kom tiav daim ntawv xa khoom xa tuaj hauv tsev thiab nthuav qhia lawv daim npav ID neeg nyob lossis lwm yam ntaub ntawv pov thawj uas siv tau rau lub chaw xa khoom lossis nws tus neeg sawv cev kom ua tiav cov txheej txheem xa khoom. Yog tias lub chaw xa khoom xa tuaj lossis nws tus neeg sawv cev xav kom tus neeg xa khoom tuaj yeem muab tsab ntawv qhia los ntawm lawv lub tuam txhab lossis lwm cov ntaub ntawv pov thawj, tus neeg xa khoom yuav tsum muab nws.
2. Thaum xa khoom xa tuaj, cov tsiaj muaj sia, cov khoom lag luam ceev, lossis cov khoom lag luam nrog lub sijhawm txwv, cov neeg xa khoom yuav tsum tau book flights, hnub tim, thiab tonnage nrog lub freight forwarding department ua ntej thiab ua kom tiav cov txheej txheem xa khoom raws sij hawm thiab qhov chaw.
3. Cov neeg xa khoom xa khoom xa tuaj raws li tsoomfwv- txwv kev thauj mus los lossis xav tau cov txheej txheem los ntawm pej xeem kev ruaj ntseg, cais tawm, lossis lwm lub chaw haujlwm tseem ceeb yuav tsum muab cov ntaub ntawv txhawb nqa siv tau.
4. Cov neeg xa khoom muaj lub luag haujlwm rau qhov tseeb thiab qhov tseeb ntawm txhua yam ntaub ntawv thiab cov ntaub ntawv muab rau hauv daim ntawv xa khoom xa tuaj.
5. Cov neeg xa khoom xa khoom nrog cov kev thauj mus los sib txawv lossis cov khoom thauj tsis tuaj yeem thauj tau ua ke vim lawv qhov xwm txheej yuav tsum ua kom tiav cov ntawv xa khoom sib cais.
